Arctic Spas Vest AS / Polarbad Bergen

Recommendation of Arctic Spas Vest AS (Polarbad Bergen). In the fall of 2022, we bought an Arctic Spas Mckinley demo bath from Arctic Spas Vest in Nordås. The bath worked flawlessly, but gradually we discovered that discoloration had begun to develop in several places around the bath. We documented this with pictures, went to the store and showed this to Håvard Thomassen, who was at work that day. He immediately confirmed that this should not be the case, and at the same time said that we did not need to worry about this, this would be sorted out. And it absolutely was. The pictures were forwarded to Arctic Spas' factory in Canada (Blue Falls Manufacturing). They quickly confirmed that this was a very rare manufacturing defect in the surface coating. They accepted a trade-in for a completely new bath without discussion. A few months later, the new bath arrived at the store. However, the story does not end there. At the same time as the new spa arrived at the store, they also received a message about a few years old Arctic Spas Tundra trade-in spa with an automatic salt system (Spa Boy), which would arrive at the store shortly. Håvard then chose to offer us this significantly upgraded spa, instead of the model we had, since we had ended up in this situation. We naturally took this offer up, and it is something we greatly appreciate. During the start-up of the new spa, we also had a little problem due to an electrical fault. As always, Arctic Spas Vest arranged it, and provided their own technician, who quickly fixed the problem. We have now been able to try out the automatic salt system for Arctic Spas, Spa Boy, for a period of time. This is absolutely superb compared to traditional chlorination. Here, we only add a few kg of salt to the water when changing the water, then the system takes care of the rest. Spa Boy produces the right amount of chlorine from the salt, depending on the need. The result is crystal clear water, with the correct amount of chlorine, at any time. Spa boy reduces water maintenance to a minimum. Normally, it is not necessary to change the water more than about once a year. When this situation arose, we were very happy that we chose to buy a brand like Arctic Spas through a 100% serious dealer like Arctic Spas Vest AS (Polarbad). Investing in a hot tub is relatively expensive regardless of which brand you buy. Then it is extra important to have a serious dealer behind you, which our history only confirms. Arctic Spas Vest has stood by us and given us great service throughout the entire process from day one. The service has also been impeccable from the day we bought the bath in 2022. We therefore strongly recommend that anyone considering investing in a hot tub visit Håvard Thomassen and the gang at Arctic Spas Vest in Nordås for a chat. You will not regret it. It is also worth mentioning that the Polarbadkjeden is a well-established chain that has been selling hot tubs for nearly 30 years, which gives great security considering that a hot tub is a long-term investment. There are many 24-hour flights in this industry that disappear as quickly as they come. It is not nice to be left with a bath for several hundred thousand without any form of guarantee and follow-up. We would like to thank Arctic Spas Vest for all the help we have received throughout the entire process of complaint and replacement of the bath😊🥳. Helsing Knut and Sigrid Very satisfied bath customers

Fantastic service and helpfulness! We may have started off a little shaky from the jump, but I have to say that our experience with this store has been fantastic. As newbies to the spa world, we had many questions and challenges, but the team here has been really patient and helpful. They took the time to explain everything we needed to know, from water chemistry to replacement parts, and they have really helped us get started. It is clear that they care about their customers, and we now feel confident that we have chosen the right brand. When the time comes to upgrade to a brand new hot tub, we know where we will be shopping! Highly recommended.